Ahmed M. is an experienced IT Operations and Service Delivery Leader with over 16 years of expertise in delivering enterprise IT services in multinational environments. Currently, they serve as the IT Support & Service Delivery Manager at B.TECH, overseeing IT operations for over 5,000 users and ensuring operational stability and service quality. Previously, Ahmed worked at Microsoft as a Support Escalation Engineer and has held various roles in IT consulting, project management, and systems administration across different organizations, including military service as a Systems Validation Specialist. Their background includes a strong focus on governance, incident management, and the implementation of large-scale technology initiatives, making them well-versed in both technical and leadership aspects of IT operations.
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