Mohamed Ansary

Mohamed Ansary is an experienced professional with a strong background in customer service and management, currently serving as the Customer Retention Department Manager at B.TECH since November 2011, where strategic initiatives to retain customers and reduce churn are implemented. Prior roles included Complaints and Inquiries Manager and Order Management Complaints Section Head, where team management, hiring, and training were key responsibilities. Mohamed has also served as an Online Complaints Supervisor, enhancing service quality through coaching, and as an Admin Coordinator, optimizing office operations. Earlier experience includes customer service at Teleperformance Egypt, technical support at MARCUCCI Communication Egypt, sales and marketing at TRIMARK, and server administration at Mobinil. Mohamed holds a B.A. in Management Information Technology, a Diploma in Information Systems, and is pursuing an MBA from RB College in the United Kingdom.