Waleed Helmy is an experienced professional in the engineering and IT support sectors, currently serving as a Senior Engineering Manager at b_labs since January 2023. Prior to this role, Waleed held various positions at B.TECH, including Head of Service Delivery and Customer Facing Services Supervisor, where responsibilities encompassed helpdesk support, service desk management, onboarding new users, and IT equipment management. Waleed began a career in technical support at B.TECH from 2008 to 2013, specializing in user support and troubleshooting for company applications. Waleed holds a Bachelor of Laws (LLB) degree from Ain Shams University, earned between 2002 and 2006.
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