Ivan Stefanovski is a Senior Customer Success Manager with over 10 years of experience in driving customer satisfaction, retention, and revenue growth in the SaaS and eCommerce sectors. Currently, Ivan serves as the Head of Customer Success and Customer Success Manager Team Lead at B2B Rocket, after co-founding and selling Translucent Commerce within 9 months, achieving a remarkable 100% customer retention rate. Ivan has a strong track record of leading teams to exceed revenue targets, having increased agency revenue by 50% YoY and secured significant accolades like the BigCommerce Customer Award. Ivan is pursuing a Bachelor of Commerce (Honours) with a major in Managing People and Organizations from Carleton University, where they also earned a minor in Psychology.
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