Mark Speare is a customer-focused leader with over 8 years of experience in SaaS environments, currently serving as the Chief Customer Success Officer at B2Broker, where they lead a team of more than 70 professionals. Previously, Mark held several key roles at companies including HiBob and iBreathe, focusing on customer success and operations management. Mark has a strong background in building high-performing teams and crafting effective customer strategies, complemented by an MBA in Operations and Technology Management from the University of Portland. Their experience spans both B2B and B2C sectors, emphasizing a data-driven approach to enhance customer satisfaction and retention.
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