Daniel Harper

Daniel Harper has a strong background in IT support and technical roles. Daniel started their career as a Relief Projectionist at IMAX in 1999 and then worked as a Studio Manager at Studio Z Recording, Inc from 2003 to 2007. Daniel also gained experience as an Audio Recordist for Sound Ideas Sound Effects Library in 2007.

Daniel then worked as a Casual Projectionist at Museum Victoria from 2009 to 2013 before becoming a Certified Macintosh Technician at My Mac Australia from 2010 to 2013. Daniel also worked as a Chief Technician at Return of the Mac from 2012 to 2015 and as a Computer Technician at Digital in Berlin from 2013 to 2015.

From 2013 to 2015, Daniel served as a Network Administrator at Torben, Lucie und die gelbe Gefahr (TLGG) GmbH, providing support to employees and maintaining network systems. Daniel then worked as a Freelance Software Tester at BugFinders Ltd from 2014 to 2015.

In 2015, Daniel joined Babbel as a Desktop Support Engineer and later became a Senior IT Support Engineer from 2016 to 2017. Daniel then served as the Deputy Head of Internal IT from 2018 to 2019, where they provided technical support for over 600 employees, maintained network systems, and performed Jira/Confluence administration.

Currently, Daniel works at Babbel as the IT Support Lead, leading a team of technicians and overseeing IT support for over 900 employees worldwide. Daniel is responsible for maintaining service levels, implementing IT security measures, and establishing guidelines for future needs.

Daniel Harper's education history includes the following:

- From 2012 to 2013, they attended the Goethe Institute in Melbourne, where they studied German language at the A1 - A2 levels.

- In 2006, they obtained a Pro Tools Certification from Audio Me, specializing in Recording Arts Technology/Technician.

- Daniel earned an Associate of Arts (A.A.) degree in Audio Production from Sacramento City College, studying from 2002 to 2005.

- During their high school years, from 1997 to 2000, they attended John F. Kennedy High School, focusing on Computer Technology.

In addition to their formal education, Daniel also holds several certifications:

- In 2023, they obtained the ITIL v4 Foundation Level certification from PeopleCert.

- Daniel also obtained the Productboard & Jira Certification in 2023 from Productboard.

- In 2019, they became Google Cloud Certified in G Suite.

- In 2018, they completed The Expert Negotiator certification from iNegotiate™.

- Daniel obtained the Administering Google Apps certification from lynda.com in September 2015.

- In 2012, they achieved the qualification of MacBook Pro (Retina, Mid-2012) from Apple.

- Daniel became an Apple Certified Support Professional- 10.6 Snow Leopard in 2011.

- In 2010, they obtained the Apple Certified Macintosh Technician certification from Apple.