Matt Gourd is an experienced Technical Documentation Manager currently at Backbase since November 2021, where leadership of a team of technical writers and collaboration with engineering teams have been key responsibilities. Previously, Gourd held positions such as Senior Technical Writer, Technical Account Manager, and Technical Writer across various organizations, including Viva.com and University of the Arts London, showcasing proficiency in creating user-focused documentation and managing client relations during high-impact incidents. The career spans roles with significant contributions to API documentation, developer portals, and web content management, emphasizing clarity and usability. Academic credentials include ongoing studies at Cardiff Metropolitan University.
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