Mark Norris is a seasoned IT professional with over 20 years of experience in telecom, hosting, and operations. Currently serving as a Senior Manager of OSS & ITIL at Backblaze, Mark has held various pivotal roles, including Principal at KingstonTech and Global Program Manager at Dimension Data. Mark’s expertise spans operations management, cloud services, and incident management, having successfully improved customer satisfaction and operational efficiency across multiple organizations. Mark holds an Associate's degree in Business Administration from South Puget Sound.
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