Jason Lloyd has a diverse background in service delivery and operations, with significant experience in IT and youth work. Currently serving as the Head of Service Delivery at Backbone Connect since January 2018, Jason has progressed through roles such as Service Desk Manager and Service Desk Team Leader, focusing on overseeing ticket management, mentoring team members, and ensuring adherence to ITSM processes. Prior to this, Jason worked at Surrey County Council as a Youth Worker, facilitating informal education and support for young people. Jason also gained valuable operational expertise at Silverbear, progressing from an Operations and Support Apprentice to Operations Team Lead, where responsibilities included managing team workloads and enhancing organizational efficiency. Early career experience includes customer service roles at The Colbornes Group, demonstrating a commitment to customer satisfaction and product knowledge.
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