Marcos C. is a multidisciplinary professional with over 15 years of experience in project management, CRM coordination, and product management. Currently serving as a Senior Project Manager at Backlgrs, they lead Salesforce projects and engage in digital transformation initiatives. Previously, Marcos held positions at notable companies such as PetCamp, where they optimized customer journeys and automated processes, and Serasa, where they significantly enhanced chatbot performance. Marcos also has expertise in AI and digital products, leveraging skills in UX design and data analytics to drive business results. They completed a postgraduate degree in Controladoria and Gestão de Tributos at Claretiano - Rede de Educação.
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