John Kelly is a Principal Business Analyst at BAE Systems, Inc., specializing in driving ServiceNow adoption and enhancing operational efficiency since 2022. They previously held various roles at BAE Systems, including Senior Business Systems Analyst and Senior Service Desk Analyst, where they managed processes, coordinated teams, and guided users through technical challenges. With a background that includes experience in IT asset management and customer service roles, John is currently pursuing a Bachelor's degree in IT Management from Western Governors University, aiming to further develop their skills and contribute to organizational goals. John is ITIL Foundation certified and possesses a strong commitment to continuous improvement in their career.
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