Carolyn Walker is a seasoned professional in IT Service Management, boasting over 20 years of experience, including 18 years in the Managed Service Provider sector. They have held various leadership roles at NEC Australia, ASG Group, and Endeavour Group, focusing on service improvement and operational excellence. Currently, Carolyn serves as a Principal Consultant at Bailey Abbott and is an ITIL Ambassador with PeopleCert. They are pursuing a Master of Technology Management at the University of Technology Sydney and previously earned a Graduate Certificate in Cyber Security from Charles Sturt University, achieving a 6.25 GPA. Recognized as the itSMF Australia ITSM Champion of the Year in 2023, Carolyn is passionate about enhancing customer experience and driving meaningful change within the IT community.
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