Abel Colaço is a Partner at Bain & Company in the São Paulo office, specializing in Financial Services with a focus on Insurance, Telecom, and Oil & Gas industries. They have extensive experience in enhancing customer experience through the implementation of the Net Promoter System (NPS) and utilizing Advanced Analytics for strategic pricing. Over the past eight years, Abel has worked with top management of large national and multinational groups, leading diverse teams in various strategic initiatives across South America. Previously, Abel held the position of Senior Business Analyst at Portugal Telecom, where they developed analytics tools and identified significant cost-cutting opportunities. Additionally, they served as an Assistant Professor at Universidade Católica Portuguesa, teaching Macroeconomics and Introduction to Economics.
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