Erin O'Connor is a Senior Manager of Client Engagement at Bain & Company, where they focus on enhancing customer experience through the NPS Prism platform. Previously, Erin held roles such as Senior Customer Champion and Customer Success Manager at Salsify, where they ensured clients achieved business value throughout their customer lifecycle. Erin’s earlier experience includes positions at Forrester Research, where they worked with billion-dollar companies to enhance customer experience and digital transformation. Erin began their career in travel and education, organizing tours and consulting on international learning opportunities. They are currently pursuing a Bachelor of Arts degree at the University of Massachusetts, Amherst.
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