Nick Baker is an experienced IT professional with a solid background in technical support and system architecture. Baker's career began at the University of Iowa as a Network Assistant, where responsibilities included configuring Cisco Catalyst switches and Meru access points. Baker later worked at ACT as a PC Technician, providing tier 2 and 3 technical support for 2000 computers and creating technical documentation. Baker then held various roles at Bain & Company, progressing from TSG Support Specialist to Senior Analyst and ultimately to Director with a focus on ServiceNow architecture. Baker holds a Bachelor's degree in Computer Science from the University of Iowa.
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