Benjamin Dehais is a seasoned professional with extensive experience in customer service and sales within the luxury retail sector. Currently serving as a Digital Customer Care Coordinator at Balmain since September 2022, responsibilities include optimizing customer service processes, managing sensitive customer requests, and coordinating after-sales services. Previous roles encompass customer support at 24 Sèvres, where interaction with customers across various channels was key, and client advisory at Eric Bompard, which focused on sales and customer loyalty. Additional experience includes a Junior Sales Executive position at Ralph Lauren, where B2B sales and customer relationship management were emphasized, as well as real estate management and business development at FRESHROOM. Education includes a Master of Science in International Luxury & Brand Management from Rennes School of Business.
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