Diego Alvim

Diego Alvim is a seasoned professional with extensive experience in customer experience management and data analysis, currently serving as Performance & Data Analysis Manager for Customer Experience at Banco Pan since July 2023. Prior to this role, Diego held multiple positions at LATAM Airlines over a decade, including International Customer Experience Standards Manager and Customer Experience Manager, where responsibilities encompassed managing partner relationships, cross-functional processes, and KPI management. Earlier experience includes significant leadership roles within AIESEC no Brasil, focused on financial strategy and operational efficiency, alongside academic credentials featuring master's degrees in Econometrics and Business Administration. Diego also holds an Aviation Management Certificate from Embry-Riddle Aeronautical University.