Erick Washington is a seasoned professional with extensive experience in service delivery and customer success, currently serving as the Global Service Delivery Manager at Bandwidth Inc., where responsibilities include managing enterprise accounts with a total ARR of $21M. Prior roles at Bandwidth include Premium Customer Success Manager and TAC Voice Analyst, where expertise in network protocols and account management were utilized. Previous experience at Cisco as a Cloud Collaboration Support Engineer showcased strong technical problem-solving abilities across various communication channels. With roles in customer service and management at WakeMed, Best Buy, 21c Museum Hotels, and Washington Duke Inn & Golf Club, Erick demonstrates a comprehensive background in hospitality and operations management. Erick holds a Bachelor’s Degree in Hospitality Administration/Management from East Carolina University.
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