Jill Bragg

Jill Bragg is a skilled Zendesk Analyst at Bandwidth Inc. since April 2018, specializing in automating ticket routing and team workflows while performing administrative tasks and integrating third-party applications. Previous roles at Bandwidth include Product Support Engineer and TAC Analyst, where Jill provided customer assistance, troubleshooting, and collaborated on API-related issues, contributing to a 97.5% customer satisfaction rating. Jill's experience also includes a Support Engineer Trainee position at HCL America, where foundational skills in router and switch setup were developed. Earlier, Jill served as a Laboratory Technician and Clinical Laboratory Supervisor at Carolina Arthritis Center, overseeing high-complexity lab testing and ensuring compliance with regulations. Educational qualifications include a Bachelor of Science in Information Technology with a focus on Security from Campbell University, a Bachelor of Science in Business Administration from East Carolina University, and an Associate of Science from Johnston Community College.