Josh Hernandez

Josh Hernandez is an accomplished professional with extensive experience in operations management and customer success, currently serving as Fraud Operations Manager at Bandwidth Inc. since May 2019. In this role, Josh has excelled in building strong relationships with key customers, driving analyses to identify performance indicators, and managing onboarding projects while advocating for customer needs across various departments. Additionally, Josh has served in the North Carolina Army National Guard for over 17 years, holding leadership positions that emphasize soldier welfare and training. Prior experience includes working as an Associate Delivery Manager at The Select Group, where Josh sourced and interviewed candidates to meet client hiring needs. Josh holds an Associate’s Degree in Turf and Turfgrass Management from North Carolina State University and a High School Diploma from Cape Fear High School.