Larry Armstrong is an experienced TAC Data and Voice Analyst at Bandwidth Inc. since November 2019, providing technical support for Wholesale & Enterprise voice, SMS, and 911 products while managing customer issues to meet Service Level Agreement requirements. Prior experience includes roles at Republic Wireless, where responsibilities spanned member success analytics, customer support, and high-touch escalations, focusing on optimizing the member experience and resolving technical challenges. Larry's earlier roles include Technical Support Specialist and Fielding Instructor, showcasing a strong background in technical support, training, and communication across various technological platforms. Larry holds an Associate’s Degree in Computer Engineering Technology from ECPI University and has developed a comprehensive skill set in technical support, troubleshooting, and customer service throughout a diverse career in the telecommunications and security sectors.
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