Melissa Jefferson possesses extensive experience in the telecommunications industry, specializing in VOIP services, toll-free administration, and project management. Currently serving as Senior Toll-free Administrator at Bandwidth Inc. since May 2019, Melissa coordinates and troubleshoots a range of VOIP services across multiple platforms, while also developing training documentation for clients. Previous roles include Voice Provisioner at GTT and Business Voice Analyst at One Source Networks, where Melissa coordinated and managed VOIP operations and provided Tier 2 support. A strong educational background from Texas A&M University includes both a Master’s and Bachelor's degree in Agricultural Education and Development. Melissa's professional trajectory reflects a solid foundation in service delivery management and customer provisioning within various telecommunications environments.
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