Sheronda McLean has a diverse professional background with extensive experience in management and support roles across various industries. Sheronda served as a Store Manager at CVS Health from March 2015 to January 2019, overseeing store operations and enhancing customer experiences. Following this, Sheronda worked as a Business Analyst in Global Escalation Operations at Verizon Business from July 2021 to July 2022, focusing on M2M and One Talk activations. Currently, Sheronda is a Product Support Analyst II at Bandwidth Inc. since August 2025, and has also held roles such as Business Operations Coordinator and Technical Support Specialist, demonstrating strong expertise in customer service and technical support. Additionally, Sheronda's experience includes a management position at Hertz and a recent role as a Disability Claims Specialist at MetLife. Educational qualifications include a Bachelor of Science in Community Health Services from the University of North Carolina Wilmington and current studies in Information Technology at Western Governors University.
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