Sonal Raval is an experienced operations and customer success professional with a strong background in managing strategic customer relationships and delivering exceptional service. Currently serving as Operations Program Manager and Strategic Customer Delivery Manager at Bandwidth Inc., Raval excels in operational management for high-profile clients, consistently achieving over 99% SLA and 100% CSAT. Prior experiences include leadership roles at Raval Network, LLC, and Plannernet, where responsibilities encompassed team management, client implementation, and strategic account management for a diverse range of clients. Raval has a proven track record of building effective communication strategies, leading teams, and optimizing processes. With a Bachelor's Degree in International/Global Studies from the University of North Carolina at Chapel Hill, Raval combines educational insights with practical experience in various operational and customer success roles.
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