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Simon Russell

Group Director Of Customer Experience And Operations at Banham Security

Simon Russell currently serves as the Group Director of Customer Experience and Operations at Banham Group, alongside an interim role as Group Director of Operations. In addition, Simon holds a non-executive director position at Bromley Healthcare CIC Ltd. Previously, Simon was the Managing Director at Parsley Box and spent two decades at John Lewis & Partners in various leadership roles focused on operations development and multi-channel strategy. Simon’s expertise encompasses profit delivery, customer service improvement, and employee engagement, with notable achievements including enhancing NPS scores and implementing successful retail transformations. Educational background includes a BSc in Management Science from the University of St Andrews.

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