Jenny Cortes is an accomplished professional with extensive experience in customer success and management consulting. Currently serving as the Director of Customer Success at Bankaool since March 2025, Jenny has held various pivotal roles in renowned organizations, including Management Consultant at Accenture from September 2015 to September 2018, and multiple positions at DiDi between February and April 2023, focusing on customer experience in financial services. Additional significant roles include CX Ops Manager at Digital@FEMSA, Quality Control Specialist at Grupo México, and Retail Operations Manager at Uber. Jenny's educational background includes a degree from Memorial University of Newfoundland, completed in 2011.
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