Deepthi Deepak

Deepthi Deepak possesses extensive experience in the banking and financial services industry, primarily focused on CRM and intelligent automation. At First Abu Dhabi Bank, Deepthi held the position of Head of Intelligent Automation Center of Excellence, where responsibilities included the establishment and implementation of automation initiatives across various departments and regions. Additionally, Deepthi served as Head of Group CRM Center of Excellence, overseeing program activities and governance related to CRM capabilities. Prior roles include Team Leader at Citigroup Global Services and Quality Team Lead at Barclays Bank PLC. Deepthi's earlier career at First Gulf Bank involved promoting CRM awareness and implementing governance standards. Educational credentials include an Executive Education Programme in CRM in the Digital Age from the Indian Institute of Management Bangalore and an MBA in Finance from Symbiosis Institute of Business Management, Pune.