Riyaz E M is an experienced professional in IT Service Management and Operations with over 10 years of expertise. They began their career as a Technical Support Engineer at E4E Business Solutions Pvt, followed by roles as IT Coordinator at Mutawa Marine Works Est and Senior IT Service Desk Analyst at First Abu Dhabi Bank. Riyaz has held significant positions including Service Desk Lead and Senior Project Engineer at Wipro Middle East, where they optimized ITSM processes and ensured compliance with SLAs. Currently, as a Senior Engineer in IT Service Standards and Governance at First Abu Dhabi Bank, they design ServiceNow dashboards, enhance automation workflows, and provide data-driven insights to improve service delivery.
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