Shetal Parwaani is an insightful Customer Success Manager with expertise in customer success, productivity, data analysis, and team management. Currently, as the Assistant Vice President of Process Excellence at First Abu Dhabi Bank, they focus on driving customer lifetime value and designing seamless customer journeys. Previously, they served as a Senior Manager in Customer Service at Standard Chartered Bank and held roles at First Gulf Bank, where they developed and implemented customer experience strategies and advocated for customer needs. With a strong emphasis on process improvement and digital transformation, Shetal is dedicated to enhancing customer experiences and driving business growth.
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