Donna Watson is a Senior Operations Manager and VP at Barclays, where they currently excel in overseeing operational excellence. Previously, they held significant roles at T-Mobile, where they advanced from Customer Service Advisor to Operations Manager over 11 years, and at Sage, where they managed a large customer service team and contributed to award-winning initiatives. Watson also served as a Senior Operations Manager at Sitel, demonstrating a strong ability to improve employee engagement and achieve key performance indicators. Their career reflects a commitment to customer service and operational efficiency across multiple organizations.
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