John Mackin has extensive experience in IT support and application management, currently serving as a Production Support Specialist at NatWest Group since April 2024 and as an Application Support Analyst at Barclays since January 2021. Previous roles include Application Support Analyst at Leidos from July 2016 to 2020 and IT Support Engineer at NHS Greater Glasgow and Clyde from August 2015 to June 2016. John Mackin's responsibilities encompass Level 2 incident management, complex issue triage, proactive service improvement initiatives, and effective communication with various stakeholders. John Mackin is proficient in multiple applications and technologies, including Splunk, App Dynamics, JIRA, and AWS. John Mackin holds a Bachelor's Degree in Business Technology from the University of West of Scotland and a Higher National Diploma in Information Technology from the City of Glasgow College.
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