Joy Phillips has extensive experience in customer service and management roles across various industries. From August 2009 to October 2022, Joy served as a Customer Care Specialist at Dunelm. Prior experience includes positions as a Pensions Manager at Halifax Equitable Limited from September 2000 to July 2002, and as a Customer Service Manager at Dixon Motors from November 2002 to July 2009. Joy then transitioned to the role of Complaints Case Manager at Thames Water from October 2022 to December 2023, followed by a position as a Complaints Handler at Ecotricity from December 2023 to June 2024. Currently, Joy works as a Court Order Analyst at Barclays, starting in July 2024. Joy is pursuing a Diploma Level 4 in Customer Service Management from the Institute of Customer Service and a Higher National Diploma in Criminal Psychology from NCC Education.
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