Lucy Everett is a Service Operations Analyst at Barclays since May 2019, bringing expertise from previous roles as a Quality Assurance Analyst at First Abu Dhabi Bank (FAB) and a Service Ambassador at the National Bank of Abu Dhabi. At FAB, Lucy contributed to the development of a comprehensive customer experience strategy and provided essential training to frontline teams. In the earlier role at the National Bank of Abu Dhabi, Lucy focused on engaging with customers to understand their needs and resolve issues, while managing sensitive customer information. Lucy holds two Foundation Degrees in Psychology from Leeds Beckett University and completed educational training at The King's School Macclesfield.
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