Lucy Smith

Lucy Smith is currently a Journey Governance Manager at Barclays, where they focus on enhancing customer experiences through strategic management of customer journeys. With a background that spans over 12 years, they have held various roles in organizations such as Marks and Spencer, Royal Bank of Scotland, and WHSmith, where they developed skills in quality assurance, operational risk, and customer support. They earned a 2:1 BA(Hons) in Finance, Accounting, and Management from the University of Nottingham. Throughout their career, Lucy has demonstrated a commitment to fostering positive outcomes for customers while managing and coaching teams effectively.