Manoj Kumar has extensive experience in workforce management and scheduling, initially serving as a Senior Workforce Analyst and Scheduler at vCustomer Services India Pvt Ltd from June 2006 to June 2011, where responsibilities included forecasting call volumes, managing FTE requirements, and analyzing performance metrics. Following this, Manoj held the position of Officer in Workforce Management at Barclays Shared Services from June 2011 to April 2023, overseeing an On-Floor RTA team, managing schedules and exceptions, and preparing various management information reports. Currently, as Assistant Manager of WFM Planning & Scheduling at Barclays since April 2023, Manoj continues to leverage expertise in workforce management initiatives.
This person is not in the org chart
This person is not in any teams
This person is not in any offices