Mike Moss

Mike Moss is an experienced Service Operations and Service Management practitioner with over 25 years in ITIL, focusing on theory, implementation, and continuous improvements. Currently serving as the US Command Centre Manager at Barclays, they manage the delivery of IT and technology services. Previously, Mike held various roles at Barclays Bank, including Global IT Operations Manager, where they oversaw IT infrastructure and incident management across global retail banking operations. Their career also includes leadership positions at Lloyds Banking Group, the Department for Work and Pensions, and Nuffield Health, demonstrating a strong commitment to enhancing service stability and customer value.