Simon Jones is a Senior Network Voice Engineer at Barclays, where they support the Contact Centre Voice Estate with over 20,000 agents, specializing in VOIP technology and voice quality management in cloud contact centers. With over 25 years of experience in the field, Simon has also held roles at companies including United Parcel Service Ltd, Coventry Building Society, and Fujitsu Services, where they provided technical support and network engineering services. Simon's educational background includes a BSc in Applied Science from the University of Wolverhampton and A-Levels from Guildford College of Technology.
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