Stephen Broadhurst is a seasoned professional with extensive experience in the field of conversational AI and technology. Currently serving as Managing Director at Barclays since March 2025 and at ThinJetty since May 2018, Stephen plays a pivotal role in assisting organizations in developing AI-driven conversational models and supporting teams. Prior to these roles, Stephen was the VP of Customer Solutions at HumanFirst from May 2022 to March 2025, leading endeavors in AI problem-solving for large corporations. Stephen's tenure in the industry also includes positions as Conversational AI Lead at AiX from April 2019 to April 2021 and Associate Partner at IBM, where focus was on Watson AI and Conversational Transformation from October 2002 to June 2018. Stephen holds a Master of Engineering (MEng) degree in Civil Engineering with Design and Management from Cardiff University, earned in 2001.
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