Stephen Ridley has extensive experience in leadership and customer service roles, beginning as a Frontline Supervisor at Wickes from August 1996 to August 1999. From January 2002 to April 2015, Stephen served as a Team Leader at Barclays UK, followed by a tenure at Barclays from June 2018 to December 2018, where Stephen held multiple positions, including Customer Journey Adoption Manager, Advocacy Coordinator, and Advocacy Performance Lead for Virtual Channels. In the role of Advocacy Performance Lead, Stephen focused on implementing change initiatives aimed at supporting frontline colleagues and enhancing the overall customer experience.
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