Steve Jones is a Senior Digital Eagle with over 20 years of experience in Customer Service and Digital channels. From 2018 to 2021, they served as a Digital Eagle Leader at Barclays, where they led a pilot project to enhance digital engagement and oversaw comprehensive training across multiple contact centers. Prior to that, Steve held various roles at Barclays, including Knowledge Specialist and Platforms and Content Manager, focusing on data analysis, content creation, and stakeholder engagement. They began their career as an Audio Visual Manager at PSAV from 2001 to 2010. Steve earned a Bachelor of Arts in Media and Cultural Studies from the University of Sunderland in 2021.
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