Steven Usher is a proactive and customer-focused professional with over 10 years of experience in financial services, specializing in risk management, complaint resolution, and process optimization. Currently serving as an Operational Rigour Control Analyst at Barclays, Steven develops risk controls to support scalable growth while ensuring compliance. Previously, as a Specialist Complaints Associate, they successfully managed high-profile investigations involving VISA Chargebacks and fraud. Steven has earned consistent "Outstanding" ratings in performance reviews for their commitment to excellence and ability to deliver value-driven results in dynamic environments.
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