Sunil Jacob

Sunil Jacob has extensive experience in production support and service delivery management across various financial institutions. His career includes roles as Support Manager at CLSA, where responsibilities encompassed support for Front Office operations and change management, and as Production Support Lead/Manager at CapGemini, overseeing a team that managed business-critical applications and employing ITIL methodologies. Sunil's expertise spans incident and problem management, change and release management, and client handling, with a focus on process optimization and SLA establishment. Previous roles at Barclays Capital involved application management for equity derivatives, and currently, Sunil serves as Service Delivery Manager at Barclays, managing a large vendor workforce and overseeing multiple technical projects. Educational qualifications include a Post Graduate Program in Artificial Intelligence for Leaders from Great Learning, a Diploma in Advanced Computing from CDAC, and a B.E. in Mechanical Engineering from AISSMS' COE, Pune.