Horacio B. is a results-driven professional with extensive experience in customer support and operations management. Currently serving as Global Technology Services Manager at Barco since June 2023, Horacio has significantly enhanced team performance and case resolution efficiency. Previously, as Customer Support Manager at Finexio, Horacio led initiatives that dramatically improved service delivery standards. Other notable roles include Operations Manager at Delta Dental Ins. and Global Customer Care Manager at Brightstar Corp., where Horacio directed call center operations and implemented strategies for efficiency and customer satisfaction. Horacio's career began at Comcast as a Customer Service Sales Representative, and educational credentials include an Associate's degree in Computer Programming from Keiser College.
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