Lucy Hare (nee Eastman) possesses 20 years of experience in the retail energy and water markets, specializing in customer contact center change and systems transformations across B2B and B2C sectors. Lucy has led significant projects for major UK energy suppliers, focusing on complaints transformation, call center optimization, and regulatory compliance. Currently a Senior Manager at Baringa Partners, Lucy previously held roles as an Analyst and Senior Consultant at Accenture from 2002 to 2006. Lucy earned a 1st class Bachelor's degree in Banking and Finance with French from Cardiff University.
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