RM

Randy M.

Associate Director | ITSM - Service Delivery Lead

Randy M. has extensive experience in IT service management and support, currently serving as Associate Director at Barings since September 2018, leading IT service delivery and field services in the US. Previous roles include Desktop Support Analyst at Barings and Cognizant, where responsibilities encompassed hardware deployment, telephonic support, and Citrix administration. Randy's career began at ConnectiCare as a Desktop Support Technician, taking on various IT roles for over 16 years. Educational background includes a High School Diploma from Terryville High School, a Diploma in Medical Assistance from Porter and Chester Institute, and additional coursework in networking at CT State Tunxis and New Horizons Computer Learning Centers.

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