Joel Holmes currently serves as the Head of Customer Experience at Bark.com since December 2020, where responsibilities include surpassing KPIs to drive revenue growth and enhance customer satisfaction through data-driven leadership. Prior experience includes roles such as Customer Experience Manager and Team Leader at Allegra at Manhattan Loft Gardens, where significant contributions were made in launching a successful hospitality establishment and developing a team of over 40 professionals. Previous positions in the hospitality sector include Restaurant Manager at Petersham Nurseries, Assistant Manager at The Rick Stein Group, and various Maître D' roles at Caprice Holdings Ltd. and The Beaumont Hotel. Joel Holmes is an alumnus of Truro and Penwith College.
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