Antoine Heilbronn is a highly experienced professional in IT service delivery and program management, currently serving as Program Manager at FPT France since August 2023, focusing on ITIL process management and incident handling. Prior roles include Service Delivery Manager at TeamWork Corporate, where responsibilities encompassed managing incident, problem, and change processes, as well as overseeing user management. Antoine has extensive experience with Profit and Loss management and has held various roles in services such as SAP and AWS administration across multiple organizations, including T-Systems France and FPT Software. Antoine holds a Master of Engineering degree in System & Network from ESIEA.
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