Estela Spelt is a Customer Experience Manager at Banco Basa with over 20 years of experience in customer service and contact centers across both national and multinational companies. Estela has held various leadership roles, including Directora de Cuentas at Bouncopy, and has continuously demonstrated a passion for optimizing operations and enhancing customer experiences. Currently, Estela is furthering their education in Customer Experience Strategy and Contact Center management. Prior educational achievements include a degree in Labor Psychology and a diploma in Digital Transformation.
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