Basalam is a social marketplace where you get to know producers, artists and artisans, farmers, sellers etc and buy their products directly from them. 

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Basalam

Basalam's headquarters in Islamic Republic of Iran

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The Customer Support Team at Basalam is dedicated to ensuring a seamless experience for users by providing exceptional assistance and guidance. They handle inquiries, resolve issues, and facilitate communication between buyers and sellers in the marketplace. Team members also focus on quality control and training for new agents, ensuring high standards of service while actively managing order tracking and customer feedback to enhance overall satisfaction.

Customer Support Team

The Engineering Team at Basalam is responsible for developing and maintaining the platform's infrastructure, ensuring seamless integration of services used by producers and sellers. They work collaboratively to build robust software solutions, optimize deployment processes, and enhance the user experience, all while focusing on scalability and reliability to support the marketplace’s growth.

Engineering Team

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The Marketing and Communications Team at Basalam is responsible for promoting the platform and its offerings, ensuring effective communication between producers and consumers. They develop digital marketing strategies, create engaging content, manage brand identity, and build community relationships to enhance user engagement and drive sales. The team leverages their creative skills to design visually appealing materials and optimize online presence, ultimately fostering a vibrant marketplace for local producers and artisans.

Marketing and Communications Team

DevOps

The Human Resources Team at Basalam plays a vital role in fostering a supportive and inclusive workplace culture. They focus on talent acquisition, employee development, and well-being, ensuring that all team members are aligned with the company's mission of connecting producers and consumers. With specialists in various areas such as compensation, OKRs, and individual development plans, they work collaboratively to enhance employee satisfaction and drive organizational success.

Human Resources Team

<ourPurpose>
To ensure everyone knows what's going on around the company, and everyone is engaged with the vision, strategies and knows the objectives and priorities. We love everyone to wake up full of energy every morning.
</ourPurpose>
<whatMakesUsUnique>
We work almost with everyone in the company. but no one reports to us!
</whatMakesUsUnique>
<howWeWork>

</howWeWork>
<ourTools>
OKR, confluence, Google meet, Yandex mail, Google calendar, Shovels!
</ourTools>
<links>

</links>

Mirabs (میراب‌ها) are the ones who try to facilitate the flow of information, vision, strategies, and above all, flow of energy all around the company. We use tools such as OKR, confluence, emails, online events, small sessions, all-hand meetings and... to ensure everyone gets their portion of energy and information every day. 

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Customer Support Team

Engineering Team

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