Thu Doan

Thu Doan has over five years of professional experience in the sales and customer success industries. Thu began their career in 2015 as a Sales Operation at Haravan. In 2017, they joined LadiPage Vietnam as a Sales Executive. In 2018, they joined Base.vn and has held multiple roles including Business Development Manager, Head of Customer Onboarding, Customer Success Manager, and Customer Success Specialist. As Head of Customer Onboarding, Thu managed 5 Customer Success Managers and 20 Customer Success Specialists, developed training materials, implemented training schedules, implemented a Customer Success software, and developed an education platform for customers. Her efforts resulted in improved customer satisfaction scores, increasing customer satisfaction by 20%, and a 90% employee retention rate.

Thu Doan attended Thang Long University from 2011 to 2015, where they studied Finance and General.